Reference Case
Client profile
Client: ABN AMRO
Industry: Banking & Financial Services
Process: Mid- and Back-office Operations
How ABN AMRO is monitoring and improving their processes on a daily basis
Challenges
ABN AMRO operations fulfill all mid- and back–office processes of the bank. This includes processes in the areas of investment products, standard and customized credits and generic customer processes. These processes need to be analyzed on conformance and performance.
Analyzing these processes manually would result in a large amount of manual work and human error.
Solution & Outcomes
Improving mid- and back office processes
Using Celonis as a Process Mining tool, process analysts were able to check the compliance of new processes using the Process Explorer. Continuous improvements in the configuration were provided to the process engineers, who were able to make processes more efficient and increase customer experience.
Results
200 +
Processes are monitored continuously for improvements and automation
Improvement and automation opportunities
Using the Celonis Process AI, bottlenecks in processes were easily found. Cases were prevented from unnecessary looping in activities which reduced the amount of manual work to repair. This led to a large reduction in lead time after 2 months of implementation. Therefor a successful Proof of Value had been provided and completed.
Results
60 %
Reduction in lead time for one of the largest processes
Check conformance and take data-driven decisions
Celonis has the capability to easily check the conformance of each dossier within a (new) process. ABN AMRO needed to get insight into their processes as-is and can act upon improvement and automation opportunities that Celonis suggests from the data.
Therefore management takes data-driven decisions based on process insights from customized Celonis dashboards.
Results
8 +
Improvement initiatives implemented
Establishing a Center of Excellence
A federated CoE (Center of Excellence) in the operations department helps accelerate the bank-wide rollout of Celonis Process Mining by centralizing expertise, promoting knowledge sharing, and ensuring consistent implementation, resulting in improved operational efficiency and process optimization across the business.
Using Celonis, we can easily track our processes and quickly identify bottlenecks, thereby reducing throughput time and increasing the success ratio and efficiency of our processes."
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