Deal with inefficiencies in your processes due to Process mining.

Process mining is a technique to map and analyze the course of any business process, which enables you to monitor performance and resolve issues, inefficiencies & bottlenecks that cause your business to underperform. Process mining works by extracting data that is often already available in existing IT systems and applications. Combining your data and process mining will give you comprehensive, real-time visibility into how your processes run.

Process mining enables you to:

✓ View all actual steps in business processes
✓ Monitor business processes and their performances
✓ Take control on costs and increase ROI
✓ Improve customer & employee satisfaction
✓ Translate insights to actions
✓ And more…

Process mining assesses your current business state by analyzing real-time data in your processes to enable you to understand how they actually perform and show you what’s really happening in your business. It can be used as part of a process improvement initiative where you are looking for the most significant opportunities for improvement or it could monitor future technologies to measure their success and ensure they achieve the result you wanted. Process mining not only shows you how events have happened but enables you to see inefficiencies and bottlenecks based on facts such that you can resolve business challenges.

Process mining is a method of analyzing big data in a structured way. Because people and software robots work with IT systems in companies, these activities are therefore recorded by those systems. Process mining converts this data into an event log and then creates visualizations of the end-to-end process along with insightful analytics. This is how it works:

Discover

What is the process that people follow?

Process Discovery shows you what’s happening so you can identify opportunities for process optimization. Not only do Process Discovery tools recognize business processes, but they also help you design automation workflows, making the mapping, planning, and implementation of automation quicker and more efficient.

Check

Do people really follow the expected process?

Conformance checking is vital to highlight process variations and identify the root causes of the deviations. By eliminating nonconformant cases, businesses can create more standardized and simplified processes. To improve your processes, people have to follow the most optimal designed process.

Analyze

Is there any bottleneck in my process?

Determine the root cause of the problem. Process Analytics provides insights that allow you to see the meaning behind the process so you can capture every opportunity for improvement. Drill down deep with dashboards that highlight reasons behind process variations and help you solve issues before they even appear.

Monitor

What impact do changes in in my process have?

Monitor the new changes of implementations and your rework. Are there any differences? Are you getting the performance lift you expected? Advanced process mining solutions will continuously monitor and measure the results, so you’ll be the first to know if you’re on track or off base. Plus, you get a full audit trail for compliance purposes.

Predict

What should I Optimize?

Design automated flows based on your event logs, which enables standardized tasks among other things, to increase work efficiency. On top of that, predictive models can be built to provide further insights by analyzing historical data and enable you to act proactively on decision making. Think of: mitigating risk, predicting costs, and generating process recommendations.

Another prime benefit of process mining is its objectivity. With process mining, the performance of the process is continuously displayed (real-time). You can measure the performance of your end-to-end processes and filter on your interests and responsibilities. Moreover, given the company’s desired process model or KPI targets, one can see right away how far they are off and which areas need to be improved to obtain the goals by management and operations.

Business processes differ between real-life operations and the drawing board. The way management in the organization has conceived, designed, or wanted a process to run is quite different in reality from how the process actually runs. This results in inefficiencies and customer and employee dissatisfaction, and ultimately negatively impacts your business. Process mining can help uncover all of these pain points and, most importantly, understand the reasons why they arise.

The difference between process mining and business intelligence (BI) is root cause analysis. Understanding a deviation is happening is key to solving the issue. BI can tell you something went wrong but process mining can tell you why it went wrong.

The prime benefit that process mining holds over BI is the depth of analysis. Both tools work with KPIs monitoring for process optimization. However, where BI reports, process mining reveals how you reached such deviation or delay and visualizes these issues in the process.

Stakeholders can therefore monitor and align KPIs to business initiatives and strategies. With process mining, organizations can monitor and analyze their business processes to boost efficiency. Moreover, it can suggest a solution or even identify automation opportunities for the organization.

We believe your business can benefit from process mining. Bright Cape has extensive knowledge in setting up and managing improvements in all kinds of areas, such as increasing productivity, improving compliance, automating business processes, or improving supply chain management.

The combination of customer background knowledge and the close collaboration between disciplines such as Data Science and Data Engineering ensures that all aspects are covered in the development of your data warehouse and process improvements.

This way, we make certain to spot business opportunities and provide the right solutions for your business success. Need to know more:

→ What processes does Process mining solve