Process mining is a part of business process management that digs into a company’s software and uses data from your existing systems such as ERP and CRM. It understands and sees processes’ performances and supports optimization activities in all kinds of business operations and functions.
Process mining provides a transparent overview of (real-time) processes and its data, and ensures the possibility for root cause analysis. This way, it enables stakeholders from across the organization to collaborate based on a single source of truth. Process mining supports you to monitor ongoing business, continuously increase productivity, automate business processes, and drive strategic initiatives.
Examples of topics that can be supported by process mining:
Process mining can enhance the way your business operates its processes. The only requirement for process mining is that your systems capture and store a trace of your processes. No matter how many formats or systems are used, if activities are recorded and stored, the process mining software allows you to analyze these activities. Extracting data and visualizing processes allows for complete control and transparency. This is why process mining is a versatile technique that can be used in any industry or department. Examples of industries with their typical processes to mine:
• Inventory management
• (Predictive) maintenance
• Quality control
• Production planning
• Supply chain management
• Transportation planning
• In- and outbound logistics
• Order picking
• Financial & economic crime (know your customer)
• Customer onboarding
• Mortgage application
• Lease origination
• Order to cash
• Purchase to pay
• Accounts payable
• Accounts receivable
Change management is vital for companies and must be enabled to gain agility and performance and to remain competitive in changing markets. Process mining is a technology that will guide this change by providing a precise diagnosis of the reality on the ground and of the actions and efforts to be made in order to achieve an objective. It will also allow to measure and control the benefits of the change in order to reassure and engage the employees throughout the process.
✓ Analyze and uncover relationships. Reveal hidden differences between variables such as departments and suppliers. Gain a deeper understanding of the problem and its causes.
✓ Get a 100% objective, real-time view of your processes based on the data from your IT systems, to identify and fix inefficiencies without argument.
✓ Validate your feelings and monitor your improvements quickly and easily, based on a single source of truth.
✓ Obtain ROI by gaining a comprehensive, objective understanding of your process gaps and their root causes, driving stakeholder buy-in and alignment.
✓ Prioritize the sequence of activities. Uncover the optimal or desired process path. Implement changes and enforce a standardized approach, ultimately leading to a higher ROI.
✓ Quantify the impact of your process gaps and demonstrate value before and after implementing an improvement.
✓ Reduce time on your workforce by simplifying the process and eliminating efforts on the frequency of events.
✓ Improve KPIs by aligning the right process, roles, and departments across departmental corporations. The objective is to come up with an optimal structure for the organizational resources and units.
✓ Prioritize and direct energy and resources as needed by quantifying the impact of process gaps on business outcomes and maximize impact on process approval.
Process mining techniques address process pain points caused by a lack of visibility, insight, staff, and appropriate tools. These are some challenges that can be solved by process mining:
Businesses rely on dozens of systems and complex infrastructures that are extremely difficult to monitor simultaneously and get a clear end-to-end view across the entire environment. Process mining can break down the silos that separate different types of data and merge them all into one dataset.
Increasing volumes of data from internal networks, connected devices, websites, and dozens of other systems create new and rapidly growing challenges. A good process mining solution can automate data cleansing and preparation while analyzing ever-larger datasets.
Organizations without a decent database are spending a lot of time trying to fit data into a spreadsheet and build formulas to make sense of it, all to realize that it was not providing real business value. In addition to surfacing data, process mining can help you use the data to drive fact-based decisions with minimal human effort.
Organizing important data that only leads to more questions when it’s presented. Rings a bell? Process mining provides you flexible, reliable reporting and allows you to express your process analysis in easy-to-share and understandable dashboard visualizations that can be customized to suit any need.
Are you considering getting started with process mining and are you curious about its impact on your business? We help organizations by providing insight and opportunities to strengthen analysis and decision-making in day-to-day operations and extract the maximum value out of their business processes.