Reference Case
Client profile
Client: ABN AMRO
Industry: Banking & Financial Services
Process: User Enablement
Process Mining embedment creates sustainable knowledge growth throughout your company
It is our vision and ambition to be in control of the design and performance of the internal processes. Adopting process mining as new capability provides the opportunity to realize this ambition. Having external experts train our teams and business users has accelerated our journey and left us feeling comfortable to grow even further. ”
Challenges
The Department of Detecting Financial Crime (DFC) has implemented Celonis process mining for their Know Your Customer processes to gain control, both operationally and in terms of compliance. The primary driver for the banking sector to gain control is the increasing regulatory requirements and scrutiny.
The department of Innovation and Design (I&D) is responsible for data science, analytics, and process design. Currently, the only process capability used is business process modeling, which is only used for designing new theoretical processes.
I&D’s ambition is to adopt the process mining capability and be able to independently monitor the process performances and work on process improvements with process mining.
Solution & Outcomes
Accessing essential management information
Through this implementation, various user groups, including business users like team leads and operations managers, have been empowered to enhance their process mining skills and capabilities. These users can now effectively monitor operational performance and access essential management information through the existing dashboards.
Results
4 +
User groups trained and enabled
Contribute to efficient management
Within the Celonis system, analysts now possess the ability to conduct comprehensive root cause analyses and design customized dashboards for business users. Meanwhile analyst leads can take charge of establishing and guiding value realization cycles, as well as collecting requirements for new data onboarding and the creation of new dashboards.
This distribution of roles ensures that analysts, analyst leads, and data engineers collectively contribute to the efficient management and improvement of the process mining capabilities. Their collaborative efforts enable accurate root cause analysis, tailored dashboard creation, seamless onboarding of new data, and the ongoing maintenance of the process mining environment.
Results
100 %
User adoption
Check the Full ABN AMRO Story!
Blogs
ABN AMRO’s secret to E2E Process Improvement & Value Creation
One of our most recent success stories is ABN AMRO, one of the largest banks in the Netherlands. Over the previous 4 years, we have provided data-driven insights into the E2E processes and operations by implementing Celonis as a Process mining analysis tool. In this specific project, we used Celonis...
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