Reference Case
Client profile
Client: ABN AMRO
Industry: Banking & Financial Services
Process: Know Your Customer (KYC) Operations
Improving the operational performance management framework via cross-departmental end-to-end process monitoring
Challenges
Before the implementation of Celonis, operational performance management of the Know Your Client processes were performed at department level.
This siloed way of working resulted in suboptimal improvement initiatives and a low level of collaboration and communication between departments.
Furthermore, reliable management information for effective decision–making was missing.
"Celonis has helped us to optimize our KYC processes, improve quality and minimize the amount of rework per case.”
Solution & Outcomes
Remove siloed performance management
To get in control of the KYC processes and their performance (and thus to be able to effectively make data driven decisions), the siloed performance management framework is transformed into a bank-wide end-to-end continuous process monitoring system using Celonis.
Results
3.5 € mil/y
Validated value
Bank-wide end-to-end insight
Continuous monitoring enables end-to-end monitoring of the performance of processes running bank-wide, resulting in greatly improved data-driven decision-making.
Results
5 +
Improvement Cycles setup for different processes
Standardization of processes
Finally, process mining helps ABN AMRO to get a complete insight into the process variants and guides standardization of processes.
Results
10 € M/y
Identified value
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