Smart KYC Control Tower

Transform your KYC operations with streamlined compliance and greater efficiency

In KYC departments, rising operational costs often stem from extensive resources spent on mitigating anti-money laundering risks. Untransparent and inefficient case prioritization and processing and not handling KYC cases on time leads to negative impact on productivity, customer satisfaction and regulatory fees.

Bright Cape’s cutting-edge KYC solution in Celonis, powered by advanced OCPM technology, delivers a powerful and intuitive KYC cockpit tailored for banking executives and KYC teams. Seamlessly integrate, mine, and synchronize essential KYC processes, like onboarding and customer reviews, into a centralized control tower for your entire KYC domain.

Challenges we see in banking KYC

Throughout our many years of experience in banking KYC, we see that there are several common problems:

Lack of control, transparency, process adherence evidence and late detection of non-compliance throughout the Know Your Customer (KYC) domain.
A growing case backlog and SLA breaches.
Losing clients due to long onboarding time.
Mining each KYC process in silo causes for missing crucial insights on problems and opportunities and brings repeated cost due to multiple implementations, projects, maintenance and licensing.

Bright Cape’s KYC solution

Bright Cape’s KYC solution reduces operational costs by automating compliance tasks, streamlining processes, optimizing resources, and enhancing real-time efficiency, all while ensuring regulatory compliance and scalability. Amongst others, our solution offers:

End-to-end KYC Control Tower provides process adherence evidence for all KYC cases ensuring you are in control of compliance and cost.
In addition, all ongoing cases are monitored and if non-compliance is to occur or has occurred, it triggers a smart action to prevent or repair before closing the case.
Use one OCPM process license to integrate, mine and synergize the connected KYC processes such as Onboarding and Review.

Key features and benefits

Become compliant

by getting data-driven adherence evidence and smart prevention of non-compliance

Improve productivity

with case prioritization, optimized workforce and timely escalation

Improve customer satisfaction

by decreasing onboarding times

Use cases

Our app covers a set of use cases that empower the full range of KYC and Risk roles, from VP of banking, Chief Risk Officer, Operational Manager, Process owner, Team lead KYC, and KYC employee. Our app supports each these roles by facilitating the following use cases:

KYC Executive control tower

For the executive or VP of AML needing a bird's eye view of the KYC processes and performance. Main question answered being 'Are we cost effective and compliant?'.

Workforce management

For a KYC operational team lead, in charge of a team of KYC analysts executing the reviews. This use case consists of a daily workflow and growing case backlog and increase operational usage.

Process transparency

For the process designer/analyst, looking into advanced end-to-end process understanding and bottlenecks, to uncover top improvement opportunities.

Customer satisfaction analysis

For the commercial lead of the process who wants to analyse key factors that influence the customer satisfaction and prevent multiple client outreaches.

Risk trigger analysis

For the AML chief / CRO who needs to balance being compliant and mitigating risk with process cost and efficiency. This use case gives insights into the trigger effectiveness and handling cycle times.

Get in touch with us and request a demo of our KYC Control Tower

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